Terms & Conditions

We will always endeavor to dispatch your order, when requested, on the day you place your order – providing your order is received by 3.00 pm. On the rare occasion that a product is not in stock this may not be possible. Should this happen we will try to contact you to propose an alternative product of equal value. Please note we do not offer a same day delivery service.

Security & Privacy
When making payment you will be transferred automatically to secure pages and your payments processed through our secure site to process your payment transaction safely and securely. In accordance with the standing Consumer Protection Distance Selling Regulations (2000) we will mail you details of your order and confirmation details of payment.It is our policy not to sell or pass on any personal details. We will store and process any details you provide at the time of registering or purchasing to help support our service to you and from time to time we will provide you with details of our products and special offers.
Messages                                                                                                                                                    
There is no requirement to include a message with your gift. However please note that if we are contacted by the recipient to request the name of the sender we will always disclose this information. We regret that we cannot even if requested withhold the name of the sender under any circumstances.

Payment
All payments are processed by Paypal to ensure that you enjoy maximum security and peace of mind when making payment online.

All prices quoted include 20.00% VAT.

Payment will be processed at the time of order. The name and billing address given must be the same as the registered name and address of the cardholder. Failure to supply correct details may result in your order being delayed until you supply the correct details. In accordance with the standing Consumer Protection Distance Selling Regulations (2000) we will mail you details of your order and confirmation details of payment. You will be mailed your order confirmation by Jak&Co.

You may cancel your order at any time up until 2.00 pm on the requested day of dispatch. Should you wish to cancel your order please contact our customer services on 07791 439502.

Delivery
All orders received by 2.00 pm can if requested be dispatched same day. We do not dispatch goods on Saturday or Sunday. Please note – we do not offer a same day delivery service.

All UK deliveries are made by Royal Mail.

Our products are delivered in a rugged outer cardboard carton to ensure that our products reach their destination in good condition. Wherever possible these are designed to fit through a standard letterbox.

If we are delivering your order to a third party address (for example as a gift to a friend) you must please ensure that you provide us with a full and accurate address including the correct postcode. We will not be liable for orders lost or delayed due to wrong or incomplete address details.

Delivery is deemed to have been made when delivered to the address provided. We will not be liable if the delivery fails for any reason to reach the intended recipient.

If we are delivering to a business or institution address, delivery will be made to the address that you have selected. Jak&Co shall be deemed to have delivered your order to the intended recipient by delivering it to the reception area or post room of that address.

Please note that we are unable to deliver to an address containing a P.O. Box Number.

Should there not be someone in to accept delivery during working hours or if the courier considers that your order will not fit through the letter box a card will be left informing the recipient that they have tried to deliver. They will request that the recipient contacts their local sorting office to arrange collection or to re-deliver at a suitable date.

We accept no liability if delivery is not made due to the recipient not being available or due to the recipient failing to contact their local Royal Mail sorting office within a reasonable time to arrange collection or re-delivery.

UK Delivery Area: United Kingdom includes Scotland, England, Northern Ireland and Wales.

Please note that we cannot offer delivery for worldwide destinations. For international orders and deliveries please contact us.

If returning goods please obtain a proof of posting from your delivery service provider. Without this we cannot be responsible for any items that fail to reach us.


Refunds

If you are in any way dissatisfied with our products or our service we will always do our best to ensure that we resolve the problem to your satisfaction.
We comply with the standing Consumer Protection Distance Selling Regulations (2000). You may return any unopened non food items within seven working days from date of receiving it for a full refund. You will have to paid for your own return of delivery.

If our goods arrive damaged or faulty in any way please contact us before returning the goods either by email jackie@jakandco.co.uk or phone: 07791 439502.

Jak & Co
4 bridge Street,
Appleby, Cumbria,
CA16 6QT